Submit a Grievance
Santa Clara University is committed to ensuring equal access for students, employees, and visitors with disabilities. If you believe you have been denied a reasonable accommodation, or your current accommodations are not being effectively implemented, you have the right to file a grievance.
In accordance with Access and Accommodations Policy, the University has adopted the following procedures to address grievances or concerns specific to accommodation decisions.
Submission Process
Most accommodation related concerns can be resolved informally through direct communication with the University personnel that approved your accommodation request.
- For Students
Start by contacting the Office of Accessible Education (OAE) to discuss your concern. Typically your starting point would be the University personnel who initially approved your request.
If your concern is not resolved after working with OAE, you may initiate a formal grievance through the steps outlined in the following procedures:
- For Employees
Start by contacting the HR ADA team member who approved your accommodation in Human Resources. Most concerns can be resolved through discussion within the interactive process at this level.
If your concern is not resolved after working with the HR ADA team, you may initiate a formal grievance through the steps outlined in the following procedures:
Grievance Types
Individuals should recognize that there are two (2) procedures to address disability-related complaints, depending on the nature of the complaint. Two (2) distinct policies guide the processes noted below:
We’re Here to Help
You do not have to navigate the grievance process on your own. If you need additional support, the ADA/504 Coordinator is available to provide guidance based on your situation. Please contact the coordinator at adacoordinator@scu.edu or 408-554-5324.