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Student Holds

The following are holds that may impact a students registration and diploma request.

Here are brief descriptions along with the contact information for assistance on hold removal. 

Description Reason Contact
Past-Due Balance This hold was applied because you have charges on your account that are now past due. OneStop@scu.edu 408-551-1000
Prepayment  Student is required to prepay for enrollment.  OneStop@scu.edu 408-551-1000
Payment Returned  Payment returned by payers' banking institution. A $25 non-refundable fee will apply.  OneStop@scu.edu
408-551-1000
Student Onboarding Hold Annually review the onboarding list  and submit.  OneStop@scu.edu 408-551-1000
Monthly Payment Plan Returned  Online payment plan payment returned by payers' banking institution. A $25 non-refundable fee will apply and payment plan can be cancelled. OneStop@scu.edu  408-551-1000
Bursar Office Hold This hold will prevent online payments. Contact the Bursar's Office to discuss account and payment options. OneStop@scu.edu
408-551-1000
Bursar Misc Hold Hold placed at the request of departments OneStop@scu.edu 408-551-1000

Important Information

  • For delinquent holds to be removed, the overdue bill must be paid. Depending on the form of payment, the hold will be released promptly.
    • For cashiers check or money order, the hold will be released within 24 business hours
    • Online Payment will take 7 calendar days
    • Personal check payment will take 10 calendar days
  • Some payment holds cannot be paid on-line, please call for more information.
  • For poor payment histories, some account holds will remain even after a guaranteed fund payment.
  • Holds placed by departments other than Enrollment Services Center (OneStop@scu.edu) or the Bursar's Office, contact the department for more information.