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Markkula Center for Applied Ethics

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How AI Chatbots are Helping Some People Have Hard Conversations

Irina Raicu, director, internet ethics, quoted in NYTimes.
Faced with challenging situations in parenting, romance or work, some are getting by with a little help from their A.I. friends.
Ms. Raicu, from Santa Clara University, worries about people using ChatGPT for personal communication. She doesn’t like the idea that there is a “right” and “wrong” way to communicate. “I think the right words depend on who the people are who are communicating and the context,” she said. “There is no formula for a lot of this stuff.”
Raicu said that using ChatGPT for personal communication may undermine trust: “People might ask, ‘Do I really know who I am talking to?’”
Irina Raicu, director, internet ethics, quoted in NYTimes.
Ethics
media, internet