Current Students FAQ
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Current students - for any additional questions, please email us at scuonlineservices@scu.edu.
Alert icon Live Chat Available: Monday, Wednesday, Friday from 9am - 1pm PT. Click the chatbot button on the bottom right and select live chat.
Can SCU Online students use on-campus facilities?
Yes! Santa Clara University considers personal connection to be of the utmost importance. With an SCU Online degree, you have unlimited access to on-campus facilities.
Can I attend on-campus events as an SCU Online student?
Absolutely! We encourage you to take advantage of any and all social, cultural, spiritual, and professional networking opportunities on campus.
What housing options exist for graduate and law students?
Please visit the Graduate and Law Housing page for information on housing options.
Where can I find information about upcoming in-person and virtual events at SCU?
Please visit the SCU Event Calendar page for information on upcoming virtual and in-person events.
What cultural clubs are there at SCU?
Please visit the SCU Multicultural Center page for information on cultural clubs at SCU.
Can I attend the campus graduation ceremony when I graduate from an SCU Online Program?
Yes. All SCU Online graduates are invited to attend the in-person graduation ceremony.
Where can I find the academic calendar for my SCU Online Program?
You can find the academic calendar for each college here:
I need help with academic writing. What online resources are available to me?
The HUB Writing Center is a free SCU resource that supports undergraduate students, graduate students, staff and faculty in their writing. The HUB offers online synchronous one-to-one sessions and asynchronous e-tutoring. You can make an appointment on their webpage.
I need career support. What online resources are available to me?
The SCU Career Center offers a Job Prep Toolkit which offers various career-related resources you can access from home.
How can I get a Santa Clara University Student ID?
You can visit the ACCESS Office webpage for information on how to obtain and use your ACCESS credential, or Santa Clara University Student ID.
What are the Tuition Refund Policies and Processes for SCU Online graduate students?
Please visit the Bursar Office Refund Policies and Processes page for financial information around dropping courses, credit balances, tuition refund rates, withdrawing from the university, Be sure to visit the “graduate” student section of the drop down menu.
What is the refund schedule for dropping courses?
You can find the refund schedule for dropped graduate courses during the regular school year under the "Dropping Courses" section of the Bursar Office Refund Policies and Processes page.
I need help identifying what financial aid is available to me. Who should I contact?
If you are a current student and you need help understanding the financial aid options available to you (including FAFSA, scholarships, grants, discounts, etc.), please email the One Stop Office at onestop@scu.edu or call 408-551-1000 Monday to Friday from 9AM-4PM.
What are the Tuition Refund Policies and Processes for SCU Online graduate students?
Please visit the Bursar Office Refund Policies and Processes page for financial information around dropping courses, credit balances, tuition refund rates, withdrawing from the university, Be sure to visit the “graduate” student section of the drop down menu.
I need help resetting my SCU username and/or password. Who should I contact?
Your SCU Username is used to access the network and other applications including Gmail, Google Apps, Camino, and wireless access. It is mostly initials and surname, e.g. bronco for Bucky Bronco.
Please visit Technology SCU for instructions on resetting your password. For further assistance, please contact the Technology Help Desk at 408-554-5700.
I need help connecting to campus technology resources (eCampus, Google Apps, my network login and accounts, campus WiFi, etc.). Who should I contact?
You can contact the Tech Help Desk through the Online Live Chat or by contacting the Technology Help Desk by email at techdesk@scu.edu or by phone (408-554-5700). You can also visit the Technology Help Desk in person on the first floor of the Learning Commons.
I have a hold on my student account. What should I do?
Holds on your student account may impact registration in courses and diploma requests. Please visit the Bursar Office page on Student Holds to determine the type of hold and contact information for the corresponding office.
What mental health and wellness services are available to SCU Online students?
SCU Online students have access to all Counseling and Psychological Services. Please visit the Counseling and Psychological Services Team at the Cowell Center for an overview of available resources and services.
Do I need to submit proof of vaccination once admitted to an SCU Online Program?
No. Students enrolled in online graduate programs do not need to submit proof of vaccination.
Am I required to purchase a student health insurance plan for an online program?
No. Students enrolled in online graduate programs are not required to purchase health insurance. For more information, please visit the Cowell Center.
I am interested in purchasing a student health insurance plan. Who should I contact?
To schedule an appointment with the Insurance Coordinator, Tammy Oh, email toh2@scu.edu or call the Cowell Center during business hours at 408-554-4501.