For Faculty & Staff

• Significant deterioration in quality or quantity of work
• Repeated absences
• Missed assignments, exams, or appointments
• Written or artistic expression of unusual violence, social isolation, despair or preoccupation with suicide or death
• Repeated requests for special accommodations, e.g., paper extensions, make-up exams, etc.
• Patterns of perfectionism. e.g., the inability to accept any grade but an A
• Overblown or disproportionate response to grades or other evaluations

If your concerns are solely for the student's academic performance, please contact the Drahmann Center first and submit an academic concerns reporting form. The Office of Student Life and Drahmann Advising Center are in frequent communication given the overlap between student academic and personal issues and work together to address the needs of and support for students who are struggling academically.

• Direct statements indicating distress, family problems, or loss
• Angry or hostile outbursts, yelling, or aggressive comments
• Withdrawn from others, low motivation
• Excessively demanding or dependent behavior
• Failure to respond to outreach by professors or staff after expressed concern
• Shakiness, tremors, fidgeting, or pacing
• More animated than usual, euphoria, overly enthusiastic
• Paranoid, excessively vigilant, fear that others are going to cause harm
• Extreme disorganization or erratic performance

• Deterioration in physical appearance or personal hygiene
• Excessive fatigue, exhaustion, falling asleep in class
• Visible changes in weight, statements about change in appetite or sleep
• Noticeable cuts, bruises, or burns
• Frequent or chronic illness
• Disorganized, rapid or slurred speech, confusion
• Unusual inability to make eye contact
• Coming to class bleary or red-eyed or smelling of alcohol or marijuana

 
The Office of Student Life and Drahmann Advising Center are in frequent communication given the overlap between student academic and personal issues. If at this time your concerns are only for the student's academic performance, please contact the Drahmann Center first.

You WILL NOT be taking on the role of counselor. You need only to listen, care and offer resource referral information.

• Speak directly with the student
• Meet individually and in a quiet place
• Set a hopeful tone
• Express your concern and caring
• Point out specific behaviors you’ve observed
• Listen attentively to the student’s response and encourage him or her to talk
• Explain the limitations of your knowledge and experience
• Refer the student to the appropriate resources, the referral source has the resources to assist the student in a more appropriate manner
• When in doubt, consult
• Avoid making promises of confidentiality
• Plan for follow-up

UNLESS the student is suicidal or a danger to others, the ultimate decision to access resources belongs with the student.

• When appropriate, directly connect the student to the appropriate resource(s) by way of providing the student with the office's contact information, sending an introductory email to help connect the student to the resource, or walking the student to the resource. Inform the resource of your reasons for referral.
• Realize that your offer of help may be rejected.
• Keep the lines of communication open and follow up with the student.
• For additional support or intervention, please fill out an Office of Student Life "Student of Concern Referral form".

When needed, please call Campus Safety at 408-554-4444 and 911.

Campus Safety can play a critical role in directing the police and emergency services to your location or wherever on campus the emergency is occurring. Not all emergency responders know our campus with accuracy. Having Campus Safety available to direct them decreases response time and coordinates efforts.

Mental Health First Aid is a nationally recognized training program that teaches participants how to identify, understand and respond to signs of mental health concerns and substance use. The training provides the skills needed to reach out and provide initial help and support while helping to identify other longer-term solutions if needed. 

Mental Health First Aid trainings are FREE for all faculty, staff, and students and come with a 3-year certification. 

For immediate concerns, please reference the contact listing below:

CLICK HERE to be directed to the Office of Student Life "Student of Concern Referral form". 

Types of behaviors that should be reported are as follows:

Santa Clara University upholds a zero-tolerance policy for discrimination, harassment, and sexual misconduct, including gender-based misconduct, involving students or other members of the University community. Reports should be filed with the Title IX Office, 408-551-3043, or online. Anonymous reports may be filed through Ethicspoint.