Staff at the Technology Help Desk, located on the first floor of the Learning Commons, are ready to help you with your computing and network needs.
CALL OR EMAIL THE TECHNOLOGY HELP DESK
Phone: (408) 554-5700 (leave a message if Technology Help Desk is closed)
email: techdesk@scu.edu
Please do not send urgent requests to the mailbox. The mailbox is monitored Monday through Friday from 8:30 am to 4:30 pm.
Regular Academic Year Support Hours
| Su | M | T | W | Th | F | Sa |
|---|---|---|---|---|---|---|
| 1p - 8p | 8a - 8p | 8a - 8p | 8a - 8p | 8a - 8p | 8a - 5p | 1p - 5p |
*Staff hours M-F 8:00a - 4:00p excluding holidays and administrative closure days
(Excluding holidays, administrative closure days and intersession)
Summer Hours 2024
| Su | M | T | W | Th | F | Sa |
|---|---|---|---|---|---|---|
| CLOSED | 8a - 5p | 8a - 5p | 8a - 5p | 8a - 5p | 8a - 5p | CLOSED |
Intersession Support Hours
| Su | M | T | W | Th | F | Sa |
|---|---|---|---|---|---|---|
| CLOSED | 8a - 5p | 8a - 5p | 8a - 5p | 8a - 5p | 8a - 5p | CLOSED |
GoToAssist
To remotely diagnose your computer, your technician may ask you to use GoToAssist and will share a 9 digit session key with you. Please log in using this form.
- Enter your name
- Enter the 9-digit session key your technician gave you
- Click on the Connect button
Upon connecting to your session, you may be asked to allow Citrix programs to control your computer, allow GoToAssist to Launch, or connect to GoToAssist. Please answer "Yes," "OK," or "Open" to allow your technician to remotely diagnose your computer.
If you want a more detailed description of what is involved with remote computer assistance, you may want to look at the Remote Computer Assistance web page.