The guides below provide information on managing your Username and Password for the Retiree Email service.
If you have any questions after going through the guides, please send an email to provost@scu.edu (for retired faculty) or hrservicedesk@scu.edu (for retired staff).
Password recovery options are used if you forget the password for your Retiree Email account. This is the non-SCU email address, and optionally a mobile phone number, that you provided when you requested your Retiree Email Account. This will be used to help you reset your password, or if there are any issues with our Retiree Email Account.
For your account: View and manage your password-recovery options at Google
Information from Google: Learn more about password-recovery options
Start at the Google account page (you may need to sign in again to access your account). Follow the prompts to change your password.
Information from Google: Learn more about changing your password (go to the section called “Change your password”)
Start at the Google account recovery page. You will be asked some questions; answer as best you can.
Information from Google: Learn more about recovering your account (go to the section called “Forgot your password”).
If you cannot recover your password through these steps, please send an email to provost@scu.edu (for retired faculty) or hrservicedesk@scu.edu (for retired staff). Your identity will be verified, and your password will be reset.
Start at the Google account recovery page. You will be asked some questions; answer as best you can.
Information from Google: Learn more about recovering your account (go to the section called “Forgot the email address you use to sign in”).
If you cannot recover your account through these steps, please send an email to provost@scu.edu (for retired faculty) or hrservicedesk@scu.edu (for retired staff). Your identity will be verified, and they can confirm your email address for you.
All users in the Retiree Email Service are required to establish two-factor authentication (2FA) for their account, using Google’s native 2FA service (not Duo).
Setting up Two-Factor Authentication
With 2FA (which Google calls 2-Step Verification), you add an extra layer of security to your account in case your password is stolen. After you set up 2FA, you’ll sign in to your Retiree Email account in two steps using:
- Something you know, like your password
- Something you have, like your phone
Information from Google: Setting up 2-Step Verification
Google recommends using Google Prompts on your smartphone as your second factor. If you don’t have a smartphone, you can follow these steps from Google to get a batch of 2FA codes.
For your account: View and manage your 2FA options (you may need to sign in again to access your account).