Troubleshooting eduroam

Make sure that you are connecting to eduroam using your SCU Username followed by @scu.edu.

LIKE THIS: bbronco@scu.edu

NOT LIKE THIS: bbronco

The "@scu.edu" portion is required when you login because eduroam is a federated service, used in thousands of locations across the globe. When you authenticate, you need to tell eduroam that your account is part of SCU.

When your computer or device has pending updates, some functions may not work properly. Restart your computer or device, and go through all the updates as prompted.

Once your computer or device has restarted, try connecting again.

Forgetting a network, then re-adding it, can help if you are having trouble connecting to WiFi.

Once you have completed the steps below to remove eduroam on your device, try to connect again using the configuration steps on the “Using eduroam” page -- on that page, scroll down to find and open the Quick Guide for your device.

Android:

• From the home screen, choose Settings.
• In the settings menu, choose Wi-Fi.
• Locate eduroam, then tap and hold it.
• Choose Forget.

iPad or iPhone:

• From the home screen, choose Settings.
• In the settings menu, choose Wi-Fi.
• Locate eduroam and click the blue symbol next to the name.
• If the option to forget the network is available, tap Forget this Network and attempt to reconnect to eduroam.

If you do not see the option to forget the network:

• From the home screen, choose Settings.
• In the settings menu, choose General.
• Locate Profile and tap on it.
• Select the profile for eduroam.
• Tap on delete profile.

macOS:

• Click the WiFi symbol at the top of your screen, and select Open Network Preferences.
• In the lower-right corner, choose Advanced.
• Under Preferred Networks select eduroam.
• Click the minus (-) button to forget.
• Click OK.

Windows 10:

• Click the Network icon on the lower right corner of your screen.
• Choose Network settings.
• Click on Manage Wi-Fi settings.
• Under Manage known networks, select eduroam.
• Click Forget.

If you continue to have issues connecting to eduroam after restarting, and after removing/re-adding eduroam, you may need to remove an existing Configuration Profile.

Follow the steps below to remove the profile, then try to connect again using the configuration steps on the “Using eduroam” page -- scroll down to find and open the Quick Guide for your device.

To remove the profile --

Windows:

• Open Settings > Network & Internet > Wi-Fi > Manage Known Networks.
• Select eduroam from the list and click Forget.

iPad or iPhone:

• Open Settings, then General.
• Scroll to the bottom and open VPN & Device Management.
• In the Configuration Profiles section, tap SCU eduroam, then tap Remove Profile. You may be prompted to enter your device’s passcode. Tap Delete.
• If you do not see a section for Configuration Profiles, then you do not have any configuration profiles installed.

macOS:

• From the Apple menu, select System Preferences.
• Select Profiles. If you do not see a Profiles section, then you do not have any configuration profiles installed.
• Click on the profile you wish to remove, then click on the “-” (minus sign). Click Remove to remove the profile.

Some Android devices have trouble connecting to eduroam.

Check the specific Android configuration steps on the “Using eduroam” page -- scroll down to “Quick Guide: eduroam for Android.”

If you changed the password associated with your SCU Username, you will need to update your eduroam login on all your eduroam-connected devices. Your computer or device may try to use the existing profile, associated with the old password, to connect to SCU’s eduroam service, and this will fail.

NOTE: Do not change your password if your password works in other SCU services like MySCU portal.

If your password works with the MySCU portal but your devices still cannot get onto eduroam, your account may be getting locked out from a different SCU or one of your devices when trying to get back on eduroam. There is a wait time for accounts to be unlocked.

Please take the following steps BEFORE trying to change your password:

1) Forget eduroam on all of your devices.

2) Turn off wireless on your devices (if you can).

3) Wait 15 minutes to let your account unlock itself.

4) After 15 minutes, log into the MySCU portal on a Learning Commons public computer or on your cell phone to make sure your current password is valid.

5) Turn on wireless and join eduroam with your SCU Email and valid password one device at a time. Proceed with the next device ONLY IF connecting to eduroam is successful.

If you used eduroam while attending or working at a previous institution, you may have an eduroam profile already installed on your computer or device. Your computer or device will try to use the existing profile to connect to SCU’s eduroam service, and this will fail.

Follow the instructions in #3 above to remove and re-add eduroam on your device.

Forgetting SCU-Guest can help if you are having trouble connecting to eduroam.

Android:

• From the home screen, choose Settings.
• In the settings menu, choose Wi-Fi.
• Locate SCU-Guest, then tap and hold it.
• Choose Forget.

iPad or iPhone:

• From the home screen, choose Settings.
• In the settings menu, choose Wi-Fi.
• Locate SCU-Guest and click the blue symbol next to the name.
• Tap Forget this Network.

macOS:

• Click the WiFi symbol at the top of your screen, and select Open Network Preferences.
• In the lower-right corner, choose Advanced.
• Under Preferred Networks select SCU-Guest.
• Click the minus (-) button to forget.
• Click OK.

Windows 10:

• Click the Network icon on the lower right corner of your screen.
• Choose Network settings.
• Click on Manage Wi-Fi settings.
• Under Manage known networks, select SCU-Guest.
• Click Forget.

macOS before Ventura:

• Click the WiFi symbol at the top of your screen, and select Open Network Preferences.
• In the lower-right corner, choose Advanced.
• Under the Wi-Fi tab, move eduroam to the top of the list of networks, and make sure the Auto-Join box is checked. 
• Click OK.

macOS Ventura:

• Click the WiFi symbol at the top of your screen, and select Wi-Fi Settings.
• In the lower-right corner, choose Advanced.
• Under the list of known networks, find eduroam. Click on the three-dot icon on the right and make sure the Auto-Join box is checked.
• Click Done.

Windows 10:

• Click the Network icon on the lower right corner of your screen.
• Select eduroam from the list of wireless networks.
• Check the box for Connect Automatically. This will give eduroam higher priority over other wireless networks.