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Student Health, Counseling, and Well-Being

After Hours Services

After-hours care options:

If you are experiencing a medical emergency, please dial 911 immediately or go to your nearest hospital emergency room.

If you are on campus and experiencing an emergency, call Campus Safety Services at 408-552-4444. SCU Emergency Medical Services (EMS) can be reached by calling Campus Safety.

If you require urgent but not life-threatening medical care, please visit Local Hospitals and Medical Facilities.

If you need nursing advice, please refer to your personal insurance carrier's 24/7 nurse advice line. Contact numbers can be found on the back of your insurance card.

If you are a member of SCU's insurance carrier - Aetna, contact their 24/7 Informed Health Line, where you can speak with a registered nurse, free of cost at 1-800-556-1555. Have your insurance card available since they may ask for your personal information, such as your Member ID, Group Number, Date of Birth, etc.

For crisis counseling services, call 988 or contact Uwill for immediate support at 408-554-5220 and can also sign up uwill.com. You can choose a therapist based on your preferences including issue, gender, language, ethnicity and a time that fits your schedule with day, night and weekend availability.

 

University Health Guide: Where to Get Care

Typically lower wait times, lower cost than ER
For common illnesses and minor injuries

  • Ear infections and pain
  • Mild asthma attacks
  • Mild fevers and headaches
  • Minor burns (small area)
  • Minor cuts and scrapes (need few stitches)
  • Sprains and strains (ankle, wrist)
  • Sore throat and cough (cold/flu symptoms)
  • Urinary tract infections (UTI) (mild symptoms)
  • Rashes and skin irritations (non-severe allergic reactions

When in doubt, contact your insurance’s advice line, go to ER or call 911For common illnesses and minor injuries
Self-check symptoms and seek higher care if unsure or worsening

  • Abdominal pain (mild cramping vs. severe/sudden)
  • Allergic reactions (mild rash vs. breathing trouble)
  • Asthma (mild vs. severe/unresponsive)
  • Cuts (superficial vs. deep)
  • Fever (mild vs. high/persistent)
  • Headaches (tension/migraine vs. severe/sudden)
  • Pelvic pain (mild vs. severe)
  • Vomiting/diarrhea (mild vs. persistent/dehydrating)

Typically open 24/7, higher cost, triage-based wait times
For serious medical conditions requiring immediate attention or if unresponsive

  • Difficulty breathing (severe shortness of breath)
  • Drug overdose or poisoning
  • Head injuries (loss of consciousness, confusion)
  • High fever with stiff neck
  • Major broken bones (compound fractures)
  • Severe abdominal pain (sudden, intense)
  • Severe allergic reaction (anaphylaxis)
  • Severe burns (large area, charring)
  • Severe chest pain or pressure
  • Sexual assault (Go to Valley Medical Center)
  • Spiked drink
  • Stroke signs (face drooping, arm weakness, speech difficulty)
  • Uncontrolled bleeding (deep wounds)