Housing and Dining FAQ
Have questions about living on campus or managing your meal plan? This page brings together answers to some of the most commonly asked questions about housing and dining at Santa Clara University.
When does my resident meal plan start?
Meal plans are available within 1 hour of checking into your Residence Hall. Students must check in at their designated location to have their plan activated by a University staff member.
What if I have dietary restrictions?
We understand that our guests with special dietary needs, food allergies, celiac disease, lactose intolerance, or any other medically necessary diets simply want a safe place to make food choices, quickly. Each student must determine their own level of comfort when making selections within our cafés. Using specific descriptive menu naming and icons, students and guests of our cafés can easily identify foods that contain allergen or dietary restrictions. This is a starting point and further questions can be addressed to a chef or manager. If you have allergy or other dietary restrictions, please feel free to contact Resident District Manager, Harvey Smith at harvey.smith@cafebonappetit.
Simply Oasis: Allergen-Friendly Station
Beyond descriptive menu naming, we offer an allergy-friendly station called Simply Oasis, featuring entrées that celebrate fresh, simple, whole ingredients while avoiding all of the top-9 allergens + gluten.
For questions about dining services or food accommodations, students should contact:
Harvey Smith
Resident District Manager
harvey.smith@cafebonappetit.
(408) 554-4796
Eugene Zelditch
Executive Chef
eugene.zelditch@
(408) 594-0619
Melanie Berdyck
Bon Appétit Regional Registered Dietitian Nutritionist
melanie.berdyck@
You can also book an appointment with Melanie by clicking this link.
Office of Accessible Education
(408) 554-4109
oae@scu.edu
Will I need to use Mobile Ordering?
In order to use your Resident Dining or Dining Plus meal plan points, you must use the mobile ordering app which can be downloaded from wherever you get your apps.
What is the difference between Mobile Credential and Mobile Ordering?
Great question! The Mobile Credential is simply the ACCESS credential information transferred to a smartphone to alleviate having to carry a physical card. You can use it to pay for things in person, open doors and even check out library books.
Mobile Ordering is simply an application that students download and use to place orders in advance for food items, new ACCESS credentials and even credential deposits, all from the convenience of their phone. Students avoid lines and delays because they pre-order a good or service, and are notified when their item is ready. Students must have an active physical credential (card) or mobile credential to use Mobile Ordering.
What happens if I have a new mobile phone, and need to update my mobile credential?
You may visit the ACCESS Office to update your phone. You may also send an email to access@scu.edu for assistance. Make sure to check ACCESS Office hours.
What happens if I have to drop under 12 units for the quarter?
If you are needing to drop under 12 units, which is considered being a full time student, you can reach out to Housing Services at housing@scu.edu to receive written approval to continue in housing. Please keep in mind that you must be in good judicial standing in order to stay in housing with less than 12 units and must be graduating at the end of the quarter or return to full time enrollment in the following quarter.